by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workforce Strategy
InsightPro implements a “Last Day Work Summary” feature for Customer Service Representatives (CSRs) so they can start their workday off strong with an overview of their performance and responsibilities. Using performance tracking and message notifications, CSRs...
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature
InsightPro allows users to access a concise summary of key information and insights from a call, making it easier to review, analyze, and act upon call-related data. This tool provides insights into call trends, common issues, and opportunities for process improvement...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro enhances the training process by analyzing quality and productivity data within your established training programs. Advanced outlier detection is used to pinpoint training gaps and identify candidates requiring additional training. Because it is powered by...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workload Organization
InsightPro utilizes a call repository search feature to expedite the retrieval of important call data for CSRs. Users are able add metadata or annotations to search records, helping users find relevant calls more efficiently. Filters can then be configured to search...
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature
InsightPro displays automatic warnings and notifications to Customer Service Representatives (CSRs) during calls to make sure that important instructions and information are highlighted and remembered. By ensuring that CSRs have instant access to critical information,...