by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro elevates support with immediate solutions backed by an AI-powered Virtual Assistant. This tool provides human-like interactions, creating a more engaging and personalized user experience. It also seamlessly integrates tribal knowledge and subject matter...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workforce Strategy
Real-time access to information and streamlined communications across departments for Customer Service Representatives (CSRs) to have easy access to member details during calls. This well-designed information system empowers CSRs to provide excellent service, resolve...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro creates a centralized and comprehensive resource for Customer Service Representatives (CSRs) to access essential member information. This landing page includes member demographic information, eligibility/claims/billing information and call history...
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature
InsightPro leverages the power of integrated dashboards and analytics to give users real-time insights into the health of their processes. Through immediate KPIs, supervisors and managers can swiftly identify areas that require attention and immediately take action....
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature
InsightPro implements an enhanced workforce productivity management tool for supervisors and managers in a call center or customer service environment. By providing real-time insights into idle time and break patterns, this feature helps facilitate informed...