by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature
InsightPro allows users to access a concise summary of key information and insights from a call, making it easier to review, analyze, and act upon call-related data. This tool provides insights into call trends, common issues, and opportunities for process improvement...
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature
InsightPro displays automatic warnings and notifications to Customer Service Representatives (CSRs) during calls to make sure that important instructions and information are highlighted and remembered. By ensuring that CSRs have instant access to critical information,...
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature
InsightPro leverages the power of integrated dashboards and analytics to give users real-time insights into the health of their processes. Through immediate KPIs, supervisors and managers can swiftly identify areas that require attention and immediately take action....
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature
InsightPro implements an enhanced workforce productivity management tool for supervisors and managers in a call center or customer service environment. By providing real-time insights into idle time and break patterns, this feature helps facilitate informed...
by daziumdesign@gmail.com | May 1, 2024 | Accuracy and Analytics, Claims Feature, Idle Time and Break Tracking
This tool allows users to effortlessly categorize tasks as productive or non-productive activities, monitoring time disruptions and resource utilization. Based on these findings, tailor-made suggestions for refining time management practices are provided in order to...
by daziumdesign@gmail.com | May 1, 2024 | Accuracy and Analytics, Claims Feature, KPI-based Dashboards
These actionable dashboards elevate operational excellence by delivering heightened visibility and control to enhance operations management, enabling proactive decision-making, optimizing performance, and adhering to SLA standards. Executive Dashboards – Drive...