by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro equips Customer Service Representatives (CSRs) with the ability to capture general and Call Work (ACW) notes during a call. If specific tasks or actions need to be taken after the call, CSRs can mention these in the ACW notes during the call and use the ACW...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workload Organization
InsightPro provides a structured and efficient way for Customer Service Representatives (CSRs) to initiate and document calls with members and providers. This feature captures contact information and facilitates the comprehensive documentation of calls, ensuring that...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workforce Strategy
InsightPro offers an interdepartmental workflow feature to keep CSRs structured and organized as they collaborate with other departments to promptly resolve queries. Our tools builds a robust workflow system that manages various tasks from various departments. This...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro allows Customer Service Representatives (CSRs) to capture and document the reasons for a call so they can efficiently categorize and manage inquiries based on the nature of each call. CSRs are prompted to select the appropriate call reason when they...
by daziumdesign@gmail.com | May 1, 2024 | Contact Center Feature, Workload Organization
InsightPro elevates error control and user accountability by restricting claim processing when errors exceed a predefined threshold, ultimately safeguarding against potential discrepancies. This heightened level of oversight enforces strict adherence to established...