by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro enhances the training process by analyzing quality and productivity data within your established training programs. Advanced outlier detection is used to pinpoint training gaps and identify candidates requiring additional training. Because it is powered by...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro elevates support with immediate solutions backed by an AI-powered Virtual Assistant. This tool provides human-like interactions, creating a more engaging and personalized user experience. It also seamlessly integrates tribal knowledge and subject matter...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro creates a centralized and comprehensive resource for Customer Service Representatives (CSRs) to access essential member information. This landing page includes member demographic information, eligibility/claims/billing information and call history...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro helps build trust between members and healthcare organizations by enforcing HIPAA (Health Insurance Portability and Accountability Act) verification. This is a fundamental step in ensuring that health-related information is accessed and shared only with...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro equips Customer Service Representatives (CSRs) with the ability to capture general and Call Work (ACW) notes during a call. If specific tasks or actions need to be taken after the call, CSRs can mention these in the ACW notes during the call and use the ACW...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools
InsightPro allows Customer Service Representatives (CSRs) to capture and document the reasons for a call so they can efficiently categorize and manage inquiries based on the nature of each call. CSRs are prompted to select the appropriate call reason when they...