by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workforce Strategy
InsightPro streamlines administrative tasks to allow managers and supervisors to configure both user and group settings within their teams. This functionality enables the establishment of groups, assignment of users, and definition of access privileges in order to...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workforce Strategy
InsightPro implements a “Last Day Work Summary” feature for Customer Service Representatives (CSRs) so they can start their workday off strong with an overview of their performance and responsibilities. Using performance tracking and message notifications, CSRs...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workforce Strategy
Real-time access to information and streamlined communications across departments for Customer Service Representatives (CSRs) to have easy access to member details during calls. This well-designed information system empowers CSRs to provide excellent service, resolve...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workforce Strategy
InsightPro offers an interdepartmental workflow feature to keep CSRs structured and organized as they collaborate with other departments to promptly resolve queries. Our tools builds a robust workflow system that manages various tasks from various departments. This...
by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Work Distribution, Workforce Strategy
After records/documents are ingested via API or Service into the Queue(s), there are two basic ways of distributing them: Manual Distribution Based on ResourceUsers pick what they want to work on from any assigned work Queues. There are two variations,...
by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Production Planning and Control, Workforce Strategy
It employs accurate forecasting, streamlined work distribution, workflow automation, and meticulous capacity planning to ensure seamless resource utilization and elevate delivery outcomes. By assessing processes through various KPI parameters and ranking them based on...