by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workload Organization
InsightPro utilizes a call repository search feature to expedite the retrieval of important call data for CSRs. Users are able add metadata or annotations to search records, helping users find relevant calls more efficiently. Filters can then be configured to search...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Workload Organization
InsightPro provides a structured and efficient way for Customer Service Representatives (CSRs) to initiate and document calls with members and providers. This feature captures contact information and facilitates the comprehensive documentation of calls, ensuring that...
by daziumdesign@gmail.com | May 1, 2024 | Contact Center Feature, Workload Organization
InsightPro elevates error control and user accountability by restricting claim processing when errors exceed a predefined threshold, ultimately safeguarding against potential discrepancies. This heightened level of oversight enforces strict adherence to established...
by daziumdesign@gmail.com | May 1, 2024 | Auto Triaging and Deep Learning, Claims Feature, Workload Organization
Pre-Processing (Prepare) – All data undergoes preparation to improve its quality and suitability. The pre-processing step eliminates undesirable elements and enhances essential aspects of images, making them more compatible with AI processing. Tasks include...
by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Inventory Management, Workload Organization
Inventory gets automatically tracked across its entire lifestyle, spanning from creation to disposition. Managers can then categorize ongoing tasks into age brackets like 15+ or 30+ days, identifying potential roadblocks, facilitating reallocation of volume, and...
by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Production Forecasting, Workload Organization
This tool tracks key metrics like pending volume, target completion time, and resource utilization to help teams and managers meet their demands and clear backlogs within their service level agreements (SLAs). This approach ensures the prompt handling of workloads and...